Call Handling

First impressions count. And professional call handling ensures that each and every customer’s first impression is the best it can be.

Whether choosing to outsource out-of-hours reception, advertising, callout coordination or customer care, all ICS clients benefit from a single point of contact.

A dedicated account manager will work with you from the very beginning, from creating scripts to testing to launching the system.

Our highly trained agents are backed by the best technology in the business. Our unique eMonitor platform offers remote access to data and call recordings from anywhere in the world; our diary management software is second to none.

We offer the full range of telephone numbers and can despatch items from brochures and DVDs through to catalogues and gifts.

To upgrade your call handling, or discuss outsourcing your contact centre, call us on or email us.