Callout Coordination

A 24-hour callout line is one of the more costly services for any organisation. The line has to be staffed 24 hours a day, 7 days a week, regardless of holidays, festive periods and sickness, so for most business outsourcing to specialists is the only solution.

At ICS, we offer 24-hour callout coordination and guarantee a fast, accurate response to your customers’ calls. We can contact operatives, manage their diaries, reach out to external suppliers, and ensure the operative arrives at the customer on time and with the correct support.

After every call we generate a report, enabling our clients to track progress and keep an eye on response time. Thanks to our secure online interface, eMonitor, clients can listen into calls live and access daily call breakdowns from anywhere in the world.

If 24/7 customer response matters to your business, call our specialists now on or email.