Callout Coordination Case Study - Pirtek

Hydraulic leaks can start fires, contaminate the environment or even cause casualties, affecting businesses as diverse as factories, farms and construction sites.

As Europe’s number one provider of on-site hydraulic hose repairs, Pirtek protects businesses across the UK from these risks, offering a customer guarantee of “Anytime. Anywhere. ETA One Hour.”

With over 91 centres and 400 mobile workshops serving a nationwide customer base in locations both urban and rural, a 24/7 professional answering and callout service was vital.

Working closely with Pirtek, ICS developed a service which pinpoints the caller’s location and matches them to their closest depot. Once identified, the operator logs the details and despatches an engineer immediately, enabling Pirtek to continue to deliver on its guarantee.

If you need constant reactivity, 24 hours a day, 7 days a week, call us now on or email.