Nearest Outlet

Companies which are running a major sale, marketing a limited availability product, or expanding rapidly often receive an influx of calls from customers looking for their nearest store.

Rather than increasing staff at head office, or diverting existing team members to handling calls, many choose to purchase a dedicated non-geographic number and call handling service from ICS.

Postcode matching software enables our operators to tell any customer their nearest two stores, and outline the distance in miles: we can even patch customers through to the store direct or confirm stock availability online.

If required, our operators can capture data from each caller, while our bespoke interface, eMonitor, enables you to track the numbers and locations of callers, live and in real time, and assess the to your offer. It will even generate maps.

To help your customers reach your stores, call us now on or email.