Outbound Services

The telephone is an invaluable tool for telemarketing, research and customer outreach, both B2B and B2C. We provide all the services of an in-house call centre, allowing your organisation to reach more customers, more of the time – even at short notice.

At ICS, our planners, managers and sales agents have decades of experience in planning and delivering campaigns that ensure our highly trained operators deliver your objectives. We have worked with local businesses taking their first steps into the world of telemarketing, multinationals running nationwide customer service programs and clients looking for concise research into their market niche.

Whatever service we provide, our clients have access to feedback – including call monitoring – and bespoke reports that deliver a breakdown of all calls made, enabling them to react rapidly to the information our operators deliver.

If you would like to contact your customers direct, call us on or email us.