Outbound Services FAQs

Just call to discuss your needs, or email us.

This is dependent on the amount of data to be collected and over what timescale.

We like to understand your aims, objectives and timescales - a formal brief is welcome. To enable us to discuss your needs in detail please call for a no obligation quote.

We like to understand your aims, objectives and timescales – a formal brief is welcome, but not essential. To discuss your needs in detail, we will need to know how much data you provide.

Campaigns are divided into 'units'; each unit is a 5 or 6 day working week. If, at the end of any unit, you are not happy with the results gained, you have the option to pause or cancel your account. We believe that by not committing you to a long-term contract, it provides you with assurance that we are driven to maintain results.

• Our city centre location means we can attract the best possible agents, enabling us to mirror the quality of service offered to your customers
• Our ability to work closely with our clients, to develop strategies to meet their needs and budgetary requirements
• State-of-the-art technology means that call volumes and quality of reporting are market leading and tailored to your requirements
• A sophisticated call recording system enables ongoing monitoring and training of our agents, providing optimum quality assurance at all times
• No long-term contract commitment allows you to pause or cancel your account
• With an open door policy, we welcome you to come and spend time with your ICS team and become involved in the training process