Product Recalls

Product recalls require sensitive and rapid handling. At ICS, we can provide a freephone number, create and test a script, and have agents ready to respond within hours of your first contact.

Our eMonitor interface gives clients access to calls and call data in real time, enabling clients to track responses as they come in, listen to individual call recordings, or monitor calls live.

Many find this transparency invaluable in assessing the reputational impact of the recall.

Why wait until the crisis strikes? To get a recall strategy in place, call our specialists now on or email.