Call Recording

Whether you require a permanent record for legal reasons or simply wish to improve the customer experience, call recording can be vital to business success.

Click on a screenshot to see an enlarged view

eMonitor or downloaded" width="467" height="284" class="screenshot" title="click to enlarge" onclick="MM_openBrWindow('/technology/emonitor/popups/emonitor-03-pop.htm','pop3','width=1055,height=650')"/>

eMonitor records every single call, and stores it on the network for up to 28 days. Should you wish to preserve this data longer, simply download the data to your system.

Invaluable for tracking progress, monitoring service standards, training staff and resolving any queried call, live call recordings can offer an invaluable insight into how actual and potential customers view your brands and services.

To comply with the Data Protection Act, customers are automatically advised that their calls are being recorded.

Using eMonitor is simple. To demo our live call recording function, click here.